We only collect the personal information that you have consented to provide to us. We limit the collection of your personal information to what is necessary for the purposes of establishing, managing, and maintaining our relationship with you.

For example, personal information may be collected when:

• you make service requests

• billing is processed

• we respond to your questions or comments

• you are hired

This personal information may include, but is not limited to:

• identification information such as your first and last name, mailing address, email address, phone number, etc.

• medical or family-related information, such as your allergies, personal history, marital status, etc.

• financial information such as details used to pay your invoices, etc.

• any other information you choose to provide to us voluntarily

• or any other information useful in responding to your service requests and allowing us to tailor our interventions as effectively as possible

We may use your personal information for the following purposes:

• to identify you as a user of our website and, where applicable, as a client

• to establish and maintain our business relationship with you

• to provide you with ongoing services

• to improve our service offering, including the use of this website

• to communicate with you regarding questions or comments

• to provide you with information about our services that may be of interest to you

• to prevent errors and fraud

• and to comply with our legal obligations

In order to provide you with the services you have requested, we may need to share your personal information with trusted third parties, including:

• our suppliers whose services have been retained to carry out certain functions on our behalf (e.g. data processing, IT maintenance, website services, etc.)

• our partners, in the context of carrying out collaborative agreements

• any entity in the event of a merger, corporate reorganization, or change of control of our organization, in whole or in part

We take the necessary steps to ensure that these suppliers and partners process your information only for the purposes identified.

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files stored on your computer when you visit our website. They contain information such as display language and certain browsing habits. This data is used for statistical purposes, as well as to enable certain features and facilitate your navigation. The information collected by cookies remains confidential at all times. You may disable or block cookies by adjusting your browser settings.

Our website may from time to time provide hyperlinks to other websites. Information exchanged on those websites is not governed by this Privacy Policy, but rather by the privacy policies of the relevant external websites, if any. Where applicable, we encourage you to review them before providing your personal information.

Your personal information is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.Your personal information is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Once your identity has been confirmed, you may request access to the personal information we hold about you, in accordance with legal requirements. A written request is required.

You also have the right to request the portability of your data, which means that, upon request, we will provide your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

To make any changes to your information or to exercise your right to data portability, please contact us promptly by phone or email so that we may keep your file up to date

For any questions regarding the processing or updating of your personal information, or to express any concerns in this regard, please contact us by email at : confidentialite@phoenixinc.ca or by phone +1 866-233-2425

The person responsible for the protection of personal information will contact you within thirty (30) days of receiving your email.

We may modify the content of this Privacy Policy at any time. We therefore invite you to review it regularly to stay informed about how we process personal information.

This version was last updated on August 20, 2025.